Need Help:
Provide your order ID when contacting support so we can check the details of your tracker order. Support is available only for customers who purchased from us on eBay, Etsy, or our website store. This support is for unofficial SlimeVR trackers.
Defective item and need a replacement?
Please provide your order number so we can verify your purchase date. Remember that the replacement period for factory-defective products is 30 days and also applies to DOA (Dead on Arrival) items. Contact us immediately so you can send the defective tracker, and we’ll provide you with a return label for replacement, always respecting the 30-day limit of our replacement policy.
